Sky Returns Harassment

[John+P]

I cancelled Sky TV, Broadband and Telephone on August 14th this year. I returned my Sky TV Q box in the packaging they sent me and I have the certificate of posting. I also returned the Broadband Router plus the TV Remote and associated cables in a separate package, which I have the certificate of posting. I received emails from Sky thanking me for posting these items back to them and they stated that their courier would deliver them in due course. I am now getting harassed by Sky as they are stating that they have not received my Sky TV Q box. I get repeated " No Reply " emails telling me that they will charge me £72.00 unless I return the Q Box. Has anybody got contact details for the Sky Returns Office. An email address, a telephone number or even their postal address. I do not want to be charged for something that is not my fault. 

[caesarome]

@John+P 

As you have the certificate of posting to get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @John+P.