Sky returns

[Debs2011]

I've posted back the old broadband router and have proof of postage and also have proof from the Royal Mail app for it being delivered back to Sky on 31/10/24.

But got message from you today (12/11/24) to return it asap which I already have done.

On the tracker it states it's in transit and has been for a while.

i posted 29th October 2024 and just not wanting to receive a penalty for not sending it back even though we have.

[lettice]

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/forums/replypage/board-id/skyvip/message-id/235466

[Debs2011 · Accepted solution]

Issue solved by talking to sky via messenger