Discussion topic: Refund

This message was authored by: Dan1010101010 · ‎09 Oct 2024

I left Sky TV over 2 years ago. I've just had an email today to advise me that even though I had Sports HD add-on for free, they accidently charged me so will be sending me a refund via Natwest Payit services.

Is this genuine?

This message was authored by: MarkGoldsmith · ‎09 Oct 2024

I believe that is likely to be genuine.

Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by: SKY1992bf · ‎09 Oct 2024

@Dan1010101010 Yes this has been confirmed as genuine by sky

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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This message was authored by: gmw34 · ‎09 Oct 2024

I've received the same email, was wondering if it was genuine too.

This message was authored by: caesarome · ‎09 Oct 2024

It is definitely a legit email as you are owed money from Sky @gmw34 .

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This message was authored by: Ballyh · ‎10 Oct 2024

Was it genuine as I got the same email.

This message was authored by: SKY1992bf · ‎10 Oct 2024

@Ballyh Yes sky has confirmed it is 100% genuine sky owe you money

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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This message was authored by: Dan1010101010 · ‎10 Oct 2024

I just spoke to Sky, they confirmed it was genuine. They confirmed the amount as well so it was obviously showing on my closed account.

This message was authored by: gmw34 · ‎10 Oct 2024

That's brilliant, nice little bonus then. Not heard anything since the email yesterday though.

This message was authored by: Dan1010101010 · ‎10 Oct 2024

I just had the follow up email with the link to claim it about an hour ago. Hope you're not waiting too long.

This message was authored by: Ballyh · ‎10 Oct 2024

Yep, it worked 🙂

(after a quick call to Sky as I was still dubious!)

They confirmed I was owed the same amount as stated in the email.

This message was authored by: TheCatsDad · ‎17 Oct 2024

Does anyone know how long it takes to get the follow up email from Natwest Payit? It's been over a week since I got the original email from Sky which said I'd shortly receive an email from Natwest.

This message was authored by: caesarome · ‎17 Oct 2024

@TheCatsDad

Have you checked your trash/junk/spam folders for the email ?

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This message was authored by: Dan1010101010 · ‎17 Oct 2024

I had mine the following day.

This message was authored by: TheCatsDad · ‎17 Oct 2024

Yes, I've checked everything. From that day onwards

Discussion topic: Refund

Refund

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