Is this a scam refund

[Fenderbender22]

Got this email, called the number which sounds like Sky, but I'm still dubious.

[caesarome]

No, I don't think that is a scam email as Sky does contact people who perhaps have left but have forgotten that they have credit on their accounts which might be why you have been sent this. So if you were a Sky customer then I would give them a call to get they refund returned to you.

[Chloe-W22]

Hey @Fenderbender22 ! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. To learn more about Community, get started by clicking here.

I'd be dubious with this email too, instead of calling Sky I'm going to escalate your post to have a chat with a Sky Community adviser. For reassurance on how this service works, please see here. An agent will reach out to you as soon as they can via a chat bubble to the bottom of your screen, keep an eye out.

Thanks,

[Lisa-P1987]

Thank you for escalating this. We have sent Fenderbender22 an invite to chat 🙂 

[xxxtglxxx]

I just had one of these too. 

Highly suspicious.  

Sky, please advise if our Details have been breached. 

[Crowner]

Hi, sorry to jump on this thread but I have also received a similar email today. Any idea if they are legit?

[Chloe-W22]

Are both your emails for the same credit value?

[Jason2310]

My son just had this as well

   

Please contact us to arrange repayment of a credit balance on your account

Hello James,

We're writing to let you know that after checking our records we can see that there is an outstanding credit of £24.97 on your account.

We'd like to organise refunding this amount back to you as soon as possible. To do this, we need you to give us a quick call so we can confirm that the details we have for you are still correct.

Please call us on 08081 014 437 which is free to call from any UK landline number, so that we can arrange refunding your credit.

We hope to hear from you soon,

Denise Allan

Managing Director Customer Service

[henry122]

I have also received an email offering a refund. The phone message said we need your SkyID at the top of the letter and we will send you a cheque. Sounds highly suspicious. There was no SkyID on my email. 

[Crowner]

Mine is for a different amount. I'm currently on the phone to sky customer services, I didn't call the number on the email, and was advised this is correct.  However, I've been on hold now for 30 mins whilst the advisor speaks to billing?🙈

[Chloe-W22]

Can anyone tell me what email address the email came from? You should be able to click on 'Sky' in the email and see the email address 🙂

The forum filter will try to stop you from posting an email address to protect personal data but you should be able to get around that by using spaces between words/characters.

[Jason2310]

sky @ notifications . contact . sky

[xxxtglxxx]

Mine is supposedly for £27.50 

It's weird because sky would have bank details right? 

[henry122]

I wouldn't have thought sky would go to the trouble of issuing checks. If any refund is due why don't they put it back on your bank card

[caesarome]

---

@xxxtglxxx wrote:

It's weird because sky would have bank details right? 

---

They would have the details but the issue is that when people leave some cancel the direct debit which is usually how refunds are issued so when someone has cancelled the DD and there is an outstanding amount in the account the only way Sky can issue the refund is via a cheque.