Is this a scam refund

[Crowner]

After calling the normal sky number to ask about whether this was legitimate, I have just received a text from sky saying the amount will be in my bank in 3-5 working days. It doesn't help to confirm it's safe when the text has come with my name all in lower case letters. I was asked on the phone for my name, address and last two numbers of bank account. I haven't been a sky customer since April 2022 so it's all very odd.

[henry122]

I am in a similar situation. I cancelled my sky contract in February 22. I do remember them saying that they owed me some money . Not sure why they have taken nearly a year to offer me a refund via some dodgy looking email. I will give customer services a ring.

[Scorpion19]

I recieved an email saying I should ring a number at sky as I am owed a refund I am a current sky glass customer as well as sky mobile so wouldn't they issue a refund to my account not email me to ring a number can't seem to find any info but on my the amount to be credited to me is on sky talk and and broadband section as it has a  -amount but I have never had a broadband account so is this a scam thanks

[TimEls]

So can we confirm if this is a scam or if it's legit? I have had the same email for £30.40

[Chloe-W22 · Accepted solution]

Hi everyone,

I checked this out and can confirm it is a legitimate email from Sky. Our normal process for refunds after cancellation is to refund to the Direct Debit on file however if this has been removed we have to process these a little differently.

I'm going to escalate your posts to our Community Messaging team who may be able to help you here so you don't need to call Sky directly, if not the team can direct you to where you can contact 🙂 For some reassurance, here is how our Community Messaging team work, see here. Keep an eye out for a chat bubble appearing on your screen, an agent will be with you as soon as they can.

[Scorpion19]

I've had one as well for 44.13

[Tom-W19]

Hi @henry122 and @TimEls 

I have escalated your posts to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[caesarome]

@Scorpion19 

I have moved your post to a topic already discussing this where you can see that this is legit. You have received this because you have an outstanding amount of credit on your account that needs to be refunded to you.

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Hi Scorpion19

Your original post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[henry122]

I ignored the email and called customer service. 0333 7591 018. I asked them to confirm the refund amount. They wanted my password and the last two digits of my bank account and said the money will arrive in my account in the next 3-5 days.

[Tom-W19]

After speaking with Scorpion19 we accessed the account and processed the refund accordingly.

It was great speaking with you Scorpion19 and thanks again.

[Scorpion19]

It turned out it was not a scam after contact with sky all sorted

[henry122]

I don't think Sky did themselves any favours with a pointless email telling people to type in their SkyID at the top of the letter which didn't exist. Then when you typed in your Sky ID it wasn't recognised and they cut you off. Poor from Sky,no wonder everyone was spooked into thinking it was a scam

[caesarome]

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@henry122 wrote:

I don't think Sky did themselves any favours with a pointless email telling people to type in their SkyID at the top of the letter which didn't exist.

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From what you have said you must have received a slightly different email as the one posted at the top of this page and one quoted by another member do suggest calling.

[Addie15]

Update-We are closing this chat now, please do not hesitate to reach out if there is anything else we help you with. Thanks.