Is this a scam refund

[Steve+Woodrup]

Greetings all

I too received an email from Sky about a credit balance but when I tried to call the number quoted I got a message about being sent a cheque to the account address. Thats why I cancelled in the first instance - I have moved house nearly 12 months ago so that isn't an option. Can someone please contact me to arrange alternative arrangements.

Many thanks

[caesarome]

@Steve+Woodrup 

If when you cancelled you also cancelled the direct debit then the only way Sky can refund this to you is via a cheque.

[Steve+Woodrup]

@caesarome - Thats fine but I don't want it sending to my old address!! lol 

If someone could contact me to arrange it sending to my current address that would be appreciated.

Many thanks

[Mark39]

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@Steve+Woodrup wrote:

If someone could contact me to arrange it sending to my current address that would be appreciated.

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We're customers here, but you could give Sky a call.

[Lisa-P1987]

Update – Thanks for chatting to us BoandBelle. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂