4

Discussion topic: Don’t know original password - can’t reset

Reply
This message was authored by Eric+D This message was authored by: Eric+D

Don’t know original password - can’t reset

I was trying to downgrade my package online when they asked me for my original password from when I signed up for Sky. I don't have it so I was taken to a screen asking me to phone up. They asked me for my password again and told me it was wrong. I signed into my normal Sky account with my current password but it appears that's no good to them. Has anyone come across this and do they know what to do?


Best Answers
This message was authored by caesarome This message was authored by: caesarome Answer

Re: Don’t know original password - can’t reset

Posted by a Superuser, not a Sky employee. Find out more

To remove or cancel any part of a TV subscription does require 31 days notice so you should still have access in the meantime before they are removed from your package.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

View this Answer within the discussion