cancel new orderkeep my original

[winnie9]

i got a phone call from agent and got a new package upon reading it i want to cancel and leave it as it is

[Mark39]

You'd need to call Sky back.

I doubt you'll be able to return to Sky+ if your new package involved you upgrading to Sky Q or Stream.

[Daniel0210 · Accepted solution]

@winnie9 

If you're still in the cooling off period call Sky to discuss. If this was to upgrade from Sky+ (where you originally posted) to Sky Q and cancel it you may find your Sky+ viewing card ceases operating soon which is something to be aware of. 

[winnie9]

will try calling but it us a long wait

[Daniel0210]

@winnie9 

Unfortunately the lines do get busy, especially after the storms of last week and the subsequent damage caused. 

[winnie9]

thankyou