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Discussion topic: Credit refund

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@wallywind 
Refunds usually only take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@wallywind 

Can you confirm that you see a credit on your account and that your payment method is still in place on your account ?

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This message was authored by wallywind This message was authored by: wallywind

Re: Credit refund

I did not cancel payment method as I was told not to when i cancelled sky subsctiption . It shows as credit 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@wallywind 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Credit refund

Posted by a Sky employee

Thanks for escalating this. We’ve sent wallywind  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by wallywind This message was authored by: wallywind

Re: Credit refund

Where will I find the invite 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@wallywind 

The team start again at 0800. You should see a blue/red speech bubble at the bottom of your forum page. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Colin232 This message was authored by: Colin232

Re: Credit refund

Hi, I've left Sky and have a credit on my account for the final month.  The DD is still in place.  Could you escalate please - cheers.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@Colin232 
I’ll escalate your post to Sky (when it’s more than the ten minutes old that we have to allow) and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

Now escalated @Colin232 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Credit refund

Posted by a Sky employee

Thanks for escalating this. We’ve sent Colin232 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Shaun113 This message was authored by: Shaun113

Re: Credit refund

Hi how do I get my credit back 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@Shaun113 wrote:

Hi how do I get my credit back 


@Shaun113 
Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Shaun113 This message was authored by: Shaun113

Re: Credit refund

The payment has ended but as I cancelled the broadband escalation would be best 

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@Shaun113 wrote:

The payment has ended but as I cancelled the broadband escalation would be best 


As per my previous post… please confirm in your reply it’s currently showing as a credit on your Sky account 

 

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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