Credit refund

[Daniel0210]

@wallywind 
Refunds usually only take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[caesarome]

@wallywind 

Can you confirm that you see a credit on your account and that your payment method is still in place on your account ?

[wallywind]

I did not cancel payment method as I was told not to when i cancelled sky subsctiption . It shows as credit 

[Daniel0210]

@wallywind 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent wallywind  an invite to chat.

[wallywind]

Where will I find the invite 

[Daniel0210]

@wallywind 

The team start again at 0800. You should see a blue/red speech bubble at the bottom of your forum page. 

[Colin232]

Hi, I've left Sky and have a credit on my account for the final month.  The DD is still in place.  Could you escalate please - cheers.

[Daniel0210]

@Colin232 
I’ll escalate your post to Sky (when it’s more than the ten minutes old that we have to allow) and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

Now escalated @Colin232 

[Lisa-P1987]

Thanks for escalating this. We’ve sent Colin232 an invite to chat.

[Shaun113]

Hi how do I get my credit back 

[Daniel0210]

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@Shaun113 wrote:

Hi how do I get my credit back 

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@Shaun113 
Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[Shaun113]

The payment has ended but as I cancelled the broadband escalation would be best 

[Daniel0210]

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@Shaun113 wrote:

The payment has ended but as I cancelled the broadband escalation would be best 

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As per my previous post… please confirm in your reply it’s currently showing as a credit on your Sky account