This discussion topic has been answered Discussion topic: Credit balance refund
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Message posted on 19 Jun 2025 02:27 PM
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Re: Credit balance refund
Many thanks for the community's and Sky agents help.♥️
Message posted on 18 Jul 2025 06:15 AM
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Re: Credit balance refund
I also have the same problem. I was informed that I would get a refund on a credit balance . I informed the agent that I had cancelled the direct debit and was told a cheque would be sent. I don't understand why the communication is so challenging after you return the equipment.
Message posted on 18 Jul 2025 07:14 AM
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Re: Credit balance refund
The raising of a cheque can take a while. If you'd kept the payment method active, or agreed for Sky to reinstate it, it would have been much quicker.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 18 Jul 2025 07:58 AM
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Re: Credit balance refund
Had they asked me to reinstate I would have done so. Unfortunately they were still showing a payment coming out of the account despite the cancellation period given been sufficient for that bill to be the credit.
Message posted on 18 Jul 2025 09:32 AM
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Re: Credit balance refund
If you now agree to restore the direct debit then we can arrange for Sky's messaging team to contact you via here about this, if not then a cheque will have to be sent.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 18 Jul 2025 10:43 AM
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Re: Credit balance refund
I am currently switching banks with the new details due on Monday. I am happy to receive a cheque
Message posted on 18 Jul 2025 11:54 AM
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Re: Credit balance refund
If you haven't moved since you left Sky then you need to call the 0808 number on the email you have been sent.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 01 Aug 2025 12:19 PM
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Re: Credit balance refund
Hi, would anyone be able to help me request refund on credit balance after I left Sky more than 9 weeks? Thank you.
Message posted on 01 Aug 2025 12:26 PM
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Re: Credit balance refund
@CharlesPhu wrote:Hi, would anyone be able to help me request refund on credit balance after I left Sky more than 9 weeks? Thank you.
Hi @CharlesPhu unfortunately at the moment its not currently possible to engage with a Sky rep through the forum. You will either need to call Sky or reach out to their Help Team via the Sky Help Team social media accounts on X and Facebook. Links to the social media accounts can be found this page: https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295
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Message posted on 01 Aug 2025 12:29 PM
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Re: Credit balance refund
Thank you so much.
I shall try as per your advice.
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