Credit balance refund

[Dip-dip]

Many thanks for the community's and Sky agents help.♥️

[lorell]

I also have the same problem. I was informed that I would get a refund on a credit balance . I informed the agent that I had cancelled the direct debit and was told a cheque would be sent. I don't understand why the communication is so challenging after you return the equipment. 

[Daniel0210]

@lorell 

The raising of a cheque can take a while. If you'd kept the payment method active, or agreed for Sky to reinstate it, it would have been much quicker. 

[lorell]

Had they asked me to reinstate I would have done so. Unfortunately they were still showing a payment coming out of the account despite the cancellation period given been sufficient for that bill to be the credit. 

[caesarome]

@lorell 

If you now agree to restore the direct debit then we can arrange for Sky's messaging team to contact you via here about this, if not then a cheque will have to be sent.

[lorell]

I am currently switching banks with the new details due on Monday. I am happy to receive a cheque

[caesarome]

@lorell 

If you haven't moved since you left Sky then you need to call the 0808 number on the email you have been sent.

[CharlesPhu]

Hi, would anyone be able to help me request refund on credit balance after I left Sky more than 9 weeks? Thank you.

[MarkGoldsmith]

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@CharlesPhu wrote:

Hi, would anyone be able to help me request refund on credit balance after I left Sky more than 9 weeks? Thank you.

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Hi @CharlesPhu unfortunately at the moment its not currently possible to engage with a Sky rep through the forum. You will either need to call Sky or reach out to their Help Team via the Sky Help Team social media accounts on X and Facebook. Links to the social media accounts can be found this page: https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295 

[CharlesPhu]

Thank you so much. 

I shall try as per your advice.