Credit balance refund

[caesarome]

@hellsbells5 

As per the posts above you will need to contact Sky by calling them about the refund.

[hellsbells5]

Thank you! Only way I could see to contact them was by chat but thankfully I got through to real human in the end who sorted me out in seconds ! Thanks for your help 

[Pete2222]

I have the same problem. 

My payment details are still active and I'm £142.22 in credit.

Please can you assist me so I can get my payment ASAP 

Thanks 

[Daniel0210]

@Pete2222 

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process is unavallable and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.