Premium down grade fee

[AW666]

I took out sky sports on a 4 week trail. I cancelled this after 21 days but was told I would now have to pay a £60 down grade fee.Has this happened to anyone else?

[PandJ2020]

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@AW666 wrote:
Has this happened to anyone else?

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Yes.

It's covered in the contract but personally I find it 'cheeky' during a trial...

Try complaining, a formal one if necessary - see where that goes.

[Me134]

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@PandJ2020 wrote:

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@AW666 wrote:
Has this happened to anyone else?

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Yes.

It's covered in the contract but personally I find it 'cheeky' during a trial...

Try complaining, a formal one if necessary - see where that goes.

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How do you figure that? I'm currently in a chat about mine magically changing to 2 months free when I took it out and then back to 4 weeks when I cancelled at the start of the 2nd month.

[PandJ2020]

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@Me134 wrote:

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@PandJ2020 wrote:

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@AW666 wrote:
Has this happened to anyone else?

---

Yes.

It's covered in the contract but personally I find it 'cheeky' during a trial...

Try complaining, a formal one if necessary - see where that goes.

---

How do you figure that? I'm currently in a chat about mine magically changing to 2 months free when I took it out and then back to 4 weeks when I cancelled at the start of the 2nd month.

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By reading the contract?  "We may charge a reasonable administration fee for making any changes to your option..."

[DaveDrizen]

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@PandJ2020 wrote:

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@Me134 wrote:

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@PandJ2020 wrote:

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@AW666 wrote:
Has this happened to anyone else?

---

Yes.

It's covered in the contract but personally I find it 'cheeky' during a trial...

Try complaining, a formal one if necessary - see where that goes.

---

How do you figure that? I'm currently in a chat about mine magically changing to 2 months free when I took it out and then back to 4 weeks when I cancelled at the start of the 2nd month.

---

By reading the contract?  "We may charge a reasonable administration fee for making any changes to your option..."

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I did know if you can cancel a item in you Sky subscription and giving  the required  31day notice and is not subject to a minimum term that Sky charged admin fee?

[Me134]

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@DaveDrizen wrote:

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@PandJ2020 wrote:

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@Me134 wrote:

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@PandJ2020 wrote:

---

@AW666 wrote:
Has this happened to anyone else?

---

Yes.

It's covered in the contract but personally I find it 'cheeky' during a trial...

Try complaining, a formal one if necessary - see where that goes.

---

How do you figure that? I'm currently in a chat about mine magically changing to 2 months free when I took it out and then back to 4 weeks when I cancelled at the start of the 2nd month.

---

By reading the contract?  "We may charge a reasonable administration fee for making any changes to your option..."

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I did know if you can cancel a item in you Sky subscription and giving  the required  31day notice and is not subject to a minimum term that Sky charged admin fee?

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They don't and they certainly don't charge £60 for cancelling a "cancel anytime" free trial.