Bills and payments page restricted?

[KevinKCC]

I am also having this issue. I am using the website rather than the app. I can see the bills on my app but can't find a way to download them. Can I do this from the website if it's working correctly? Why is it restricted, I don't understand.

Thanks.

[SKY1992bf]

@KevinKCC To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

[Greenfingers001]

Thanks for escalating this. We’ve sent KevinKCC an invite to chat.

[ChipDisplayName]

I'm having the same issue: Go to view my past bills, and get a message saying "Page restricted". When I asked the chat bot a few days ago, it gave me a link which worked, but now even links from the chat bot are coming up as "restricted" also.

Please fix ASAP, as I need this info to sort my business accounts and I'll get fined by Companies House if I overshoot the deadline!

[SKY1992bf]

@ChipDisplayName To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[ChipDisplayName]

Rather annoyingly, the first email I received notifying me of a reply in this thread was following your post 4hrs ago, @Addie15!

So yes, please reopen...!

[Daniel0210]

@ChipDisplayName 

If we re-escalate your post to Sky are you going to be able to join the chat invite within 48 hours and reply to each response within 48 hours 

edit: 
I’ve re-escalated your post to Sky and the Escalation Team may get in touch with you but it's more likely to be tomorrow now. 

Look out for the email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

[Tom-W19]

Thanks for escalating again. We've sent an invite to ChipDisplayName.

[lindaCa]

I still have the same issue. Was trying for weeks to get sorted, was transfered to the Irish support and they told me to reinstall the app on my mobile? I can't make payments on the TV or the laptop and it says Page Is Restricted so I just gave up at that point - when they told me to reinstall an app on my mobile. Can somebody please fix this? 

[Mark39]

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@lindaCa wrote:

I can't make payments on the TV or the laptop and it says Page Is Restricted so I just gave up at that point....

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You should be paying by direct debit or monthly card anyway, as your contract requires.....

[lindaCa]

Hi Mark ,I would like to access my xky account on line ,I could  you please fix it 

[Mark39]

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@lindaCa wrote:

Hi Mark ,I would like to access my xky account on line ,I could  you please fix it 

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As a customer, same as you, there's nothing I can do to fix it. But if you wish we can ask Sky's Community messaging team to get in touch via the forum so that you can report it. It's a messaging service, rather than a live chat, so responses from Sky won't be immediate.

[jmiewhite13]

I am also having the same issue. Please could this be escalated to a Sky employee to help me get this fixed.  

Many thanks 🙂