Bills and payments page restricted?

[caesarome]

Do you want Sky to be alerted again for you and if you do will you be able to respond within 48 hours ?

[stuart+l23]

Yes please

[caesarome]

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@stuart+l23 wrote:

Yes please

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I have alerted them again for you @stuart+l23 so look out for the chat bubble at the bottom left of this page on Monday.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to stuart+l23.

[lindaCa]

I have this issue also. Recently downgraded package to Essentials TV and BB, however, since that time, unable to make payment either via the TV or via the app. Says restricted or page not available. 

[caesarome]

@lindaCa 

To get you some help with this I have escalated your post to the Sky Messaging team who will hopefully be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this we have sent @lindaCa an invite to chat 🙂

[Lisa-P1987]

We are still looking to help you lindaCa. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[lindaCa]

Still need help with this, thanks. 

[Daniel0210]

@lindaCa 
I’ve re-escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Greenfingers001]

Thanks for escalating this. We’ve sent another invite to chat.

[Deon1971]

I am having the same issue? please help

[Daniel0210]

@Deon1971 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Deon1971 an invite to chat.

[Tom-W19]

Hi Deon1971

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.