£0 on the bill

[Scouser92]

Hi can someone help me please. Around December I got the broadband package of £26 a month. But I got charged £26 in December which is fine but then in January I paid nothing but then in Feb I paid £44 which is very confusing and then when I look on my bills it's saying £0 on all the months?! If someone could help please thank you 

[Chrisee]

@Scouser92 you need to talk directly to Sky to find out what is going on so I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Scouser92]

Thank you so much. I've just had a direct debit of £29.50 it's so strange as every month should be £26 that was the package I ordered. Thanks again for the help 

[Chrisee]

@Scouser92 Sky increased their prices thus month so that could be the explanation but let the chst team check for you once they pick up the referral.

[Scouser92]

Thanks a lot 

[Scouser92]

Still no luck on anyone getting back to me

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Scouser92 an invite to chat.