Bills and payments page restricted?

[Daniel0210]

@jmiewhite13 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Lisa-P1987]

Thanks for escalating this. We’ve sent jmiewhite13 an invite to chat.

[Martin116]

I can't access my bills it says the same page restricted and for some reason my phone has never been able to connect to the internet unless I'm on Wi-Fi 

[Martin116]

Sorry I missed of these messages I'm still getting the same error and on top of that I have no internet at all unless I'm on wife yet I'm paying for it 🙈

[Luc08111]

I am trying to log in on the app & website and it just keeps saying this page is restricted. I cannot pay the bill! 

[caesarome]

@Luc08111 

What you like some help via the messaging team on here about this ?

[ToastChef]

Hi, I'm having the same issue as OP. Can I get some support please?

[caesarome]

@ToastChef 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent ToastChef an invite to chat.

[Sparx11]

I am having the same problem. Could you escalate this for me please. Thank you

[Daniel0210]

@Sparx11 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Tom-W19]

Thanks for escalating. We've sent an invite to Sparx11.

[Addie15]

Update-We are closing this now as we have not received further response within 48 hours. If you still need help, please let us know, so we can re-escalate this for you. Thanks

[Airbhi]

I have a similar issue.

When I try to open Bills, I get a restricted message.

The bills are paid by direct debit but I need access to all the actual bills that have been paid.

[caesarome]

@Airbhi 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.