Telephone line

[FreddBloggs]

Telephone line to house comes from a telegraph pole but tree branch is rubbing the line and the tree

[Mark39]

Is your phone/broadband service still working ok?

[FreddBloggs]

Yes phone and broadband work but the line is caught in a branch and tree is not on my property 

[Daniel0210]

@FreddBloggs 

Openreach aren't going to attend for this issue unless it's either dangerous or your services are being affected. 

[FreddBloggs]

Sky look after my line - so with all these gales I have to wait until the line breaks and I end up not connected before anything is done. Ok. 

[Mark39 · Accepted solution]

@FreddBloggs I'm afraid I agree with @Daniel0210. Openreach don't generally carry out preventive maintenance. You could try reporting it to Sky (dial 150) but if their checks show no fault, they won't be able to raise it with Openreach

If it's to be a health and safety hazard (it doesn't appear to be from your description) you could try reporting it directly to Openreach: https://www.openreach.com/help-and-support/damage-health-and-safety