Crackling phone line

[CollinsCottage]

I renewed my contract with Sky for broadband & telephone last week. I received a call from Sky on Friday. I assume it was just a call to ask if I would like to sign up for any additinal services, however I was engaged on a call on another phone & so had to cut the call short. Ever since that call my landline phone, which had been working fine, will not display the name of any caller, displaying only "Incoming call" & now the line crackles so much I am neither able to make nor receive calls. 

[caesarome]

@CollinsCottage 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[CollinsCottage]

Thank you. 

[Mr+Flibbles+86 · Accepted solution]

Thanks for escalating this. We’ve sent an invite to chat.