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Discussion topic: Telephone Line incoming calls states User Busy nobody can call us

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This message was authored by Skyuser369 This message was authored by: Skyuser369

Telephone Line incoming calls states User Busy nobody can call us

We were alerted today by a person advising our line shows as constantly busy.  Tried to call using my mobile phone and yep for sure its says user busy.  This is the number for our house and my my husband is self employed so not getting calls for his work is so restricting and impacting o us finacially.  Can someone get this looked into as a priority.  Please. 

I have turned all the onternet off and restarted and unplugged the phones and re started them but stll the same.  

We are able to call out. 


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Skyuser369
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This message was authored by Skyuser369 This message was authored by: Skyuser369 Answer

Re: Telephone Line incoming calls states User Busy nobody can call us

Thanks for speedy reply and informarion. 

I noticed that you had passed someone elses issue on behalf of them previousl but guess it is because they could not call out so understand. 

Thanks again 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Telephone Line incoming calls states User Busy nobody can call us

Posted by a Superuser, not a Sky employee. Find out more

@Skyuser369 

We are customers here. You aren’t talking to Sky Customer Services. Give Sky a call as you can dial out. Just dial 150. They will pass any fault on to Openreach who aim  to fix faults in two working days. There is no priority service. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Skyuser369
Topic Author
This message was authored by Skyuser369 This message was authored by: Skyuser369 Answer

Re: Telephone Line incoming calls states User Busy nobody can call us

Thanks for speedy reply and informarion. 

I noticed that you had passed someone elses issue on behalf of them previousl but guess it is because they could not call out so understand. 

Thanks again 

This message was authored by Mark39 This message was authored by: Mark39

Re: Telephone Line incoming calls states User Busy nobody can call us

Posted by a Superuser, not a Sky employee. Find out more

@Skyuser369 do be aware that the terms and conditions you agreed to disallow any business use of Sky's services, so I'd be cautious about trying to leverage any priority response from Sky.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Telephone Line incoming calls states User Busy nobody can call us

Posted by a Superuser, not a Sky employee. Find out more

@Skyuser369 

In addition, the below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Telephone Line incoming calls states User Busy nobody can call us

Posted by a Superuser, not a Sky employee. Find out more

@Skyuser369 wrote:

Thanks for speedy reply and informarion. 

I noticed that you had passed someone elses issue on behalf of them previousl but guess it is because they could not call out so understand. 

Thanks again 


@Skyuser369 

That is correct but the escalation process is not back operational again until tomorrow anyway. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Skyuser369
Topic Author
This message was authored by Skyuser369 This message was authored by: Skyuser369

Re: Telephone Line incoming calls states User Busy nobody can call us

Transpires it was related to previous caller not placing handset down which blocked other calls coming in and showed as  Busy line still. 

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