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Discussion topic: Telephone line

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This message was authored by FreddBloggs This message was authored by: FreddBloggs

Telephone line

Telephone line to house comes from a telegraph pole but tree branch is rubbing the line and the tree


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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Telephone line

Posted by a Superuser, not a Sky employee. Find out more

@FreddBloggs I'm afraid I agree with @Daniel0210. Openreach don't generally carry out preventive maintenance. You could try reporting it to Sky (dial 150) but if their checks show no fault, they won't be able to raise it with Openreach

 

If it's to be a health and safety hazard (it doesn't appear to be from your description) you could try reporting it directly to Openreach: https://www.openreach.com/help-and-support/damage-health-and-safety

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This message was authored by Mark39 This message was authored by: Mark39

Re: Telephone line

Posted by a Superuser, not a Sky employee. Find out more

Is your phone/broadband service still working ok?

FreddBloggs
Topic Author
This message was authored by FreddBloggs This message was authored by: FreddBloggs

Re: Telephone line

Yes phone and broadband work but the line is caught in a branch and tree is not on my property 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Telephone line

Posted by a Superuser, not a Sky employee. Find out more

@FreddBloggs 

Openreach aren't going to attend for this issue unless it's either dangerous or your services are being affected. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
FreddBloggs
Topic Author
This message was authored by FreddBloggs This message was authored by: FreddBloggs

Re: Telephone line

Sky look after my line - so with all these gales I have to wait until the line breaks and I end up not connected before anything is done. Ok. 

This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Telephone line

Posted by a Superuser, not a Sky employee. Find out more

@FreddBloggs I'm afraid I agree with @Daniel0210. Openreach don't generally carry out preventive maintenance. You could try reporting it to Sky (dial 150) but if their checks show no fault, they won't be able to raise it with Openreach

 

If it's to be a health and safety hazard (it doesn't appear to be from your description) you could try reporting it directly to Openreach: https://www.openreach.com/help-and-support/damage-health-and-safety

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