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Discussion topic: Sky Talk Shield - cannot amend via the website or My Sky App

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This message was authored by Daniel-F This message was authored by: Daniel-F

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Posted by a Sky employee

Hi @Jitty1,  @audray & @Dawn-Tracey 

 

I've escalated your posts over to our Community Messaging team who are a group of advisors if you prefer to speak directly to our customer advisors.


I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

 

Thanks,

Daniel
Community Moderator
This message was authored by tedglen This message was authored by: tedglen

Re: Sky Talk Shield - cannot amend via the website or My Sky App

It looks like someone has been doing some tinkering....

If I navigate to the sky.com broadband and talk page, and click on the talk shield icon, it now directs me to the following url

https://www.sky.com/myaccount/bb-and-talk/talk-shield 

and i get the "server error" message

However I think the correct url should be

https://www.sky.com/myaccount/bb-and-talk/talkshield 

i.e. without the final hyphen. When chaned to this, then I get the "Whoops" message..

I'm pretty sure that this url has flipped back and forth since the issues started.

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @Jitty1, @audray, @Dawn-Tracey and @tedglen.

Thanks
Tom
This message was authored by Jitty1 This message was authored by: Jitty1

Re: Sky Talk Shield - cannot amend via the website or My Sky App

What is the point of talking to anybody on here , just tried to talk to someone in a private message , put my account number and I had a error message ( what a surprise) , so I asked why and was told that because their is a ongoing complaint on my account he needs to find out what more information is needed to help with my problem, I GIVE UP 🤷🏻‍♀️

This message was authored by tedglen This message was authored by: tedglen

Re: Sky Talk Shield - cannot amend via the website or My Sky App

@Tom-W19 

Thanks for the invite, however I've spoken with at least 6 of your colleagues, including "Technical" and explained myself with the same story on each occasion. With the best will in the world to go through this yet again doesn't inspire me with any confidence whatsoever.

Regards 

This message was authored by Jitty1 This message was authored by: Jitty1

Re: Sky Talk Shield - cannot amend via the website or My Sky App

@tedglen why are we even having the same conversations about this problem, this is absolutely ridiculous, just fix the BLOODY FAULT 😡

This message was authored by Daniel-F This message was authored by: Daniel-F

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Posted by a Sky employee

Hi all,

 

Moving forward we would need more user examples of the Sky IDs in order to help the teams who are investigating figure out what's happening. As outlined in prior messages this can be sent to me as a PM but there is also the option of speaking with our Community Messaging team if you would prefer not to PM.

 

Thanks,

Daniel
Community Moderator
This message was authored by Dawn-Tracey This message was authored by: Dawn-Tracey

Re: Sky Talk Shield - cannot amend via the website or My Sky App

All i see is now suddenly they want examples of it happening when i kept trying and trying to get my point thru on phone to sky and speaking to so many people and getting no where no 1 even understood what i was taking about  i dont have the time or patience now to be taking part in any chats my life has changed drastically in the last 2month trying to navigate my way thru cancer treatment this i jist feel like all we do is go round in circles.

This message was authored by Fleursmom This message was authored by: Fleursmom

Re: Sky Talk Shield - cannot amend via the website or My Sky App

How many times do we need to cal, sky and report this.? All of my complaints have been logged repeatedly. Kindly get your acts together!

This message was authored by Mark39 This message was authored by: Mark39

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Posted by a Superuser, not a Sky employee. Find out more

On the one hand you could carry on complaining about it here. On the other, you could provide information which I believe will be passed directly to the technical support team (as opposed to landing with the Call Centre team if you call them) and may help Sky fix it.

 

It's up to you, I guess, which you think is more  useful.

This message was authored by Dawn-Tracey This message was authored by: Dawn-Tracey

Re: Sky Talk Shield - cannot amend via the website or My Sky App

@Mark39 guess ill carry on moaning on here thanks for your input ive rang too many times given info out been told its being sorted now months later want info either they were dealing with it or not from todays ask i presume not been dealt with sorry hey ho its just nice to speak to others in the same boat as myself.

This message was authored by Jitty1 This message was authored by: Jitty1

Re: Sky Talk Shield - cannot amend via the website or My Sky App

@Mark39 i have been in contact with Skys head office on numerous occasions about this problem , i have a direct number to call said head office , the last conversation i had with some one called Andy was that it might mean downloading a new app , as he has been on his annual leave i have had no contact for a couple of weeks , i will wait until next week then i will contact head office again to see what is going on ( if anything ) .

This message was authored by Fleursmom This message was authored by: Fleursmom

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Did that weeks ago also . It is a joke

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Posted by a Sky employee

We are still looking to help you @Dawn-Tracey . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Dawn-Tracey This message was authored by: Dawn-Tracey

Re: Sky Talk Shield - cannot amend via the website or My Sky App

@Lisa-P1987 i had a go at the chat thing just didnt work for me !! Tbh been told for months n months now this is being delt with and now i really do doubt it sinse this all started my life has changed and the fact is i dint have the strength or energy to be starting all over again thank you anyway.

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