My mother's landline not working

[drcymru]

Hello

My elderly mother's landline has stopped working (a few days now). I don't live close by but the account is in my name.

How do I get in touch with someone to check this out?  I'm not a Sky customer myself so they will charge me to make a phone call. (Which I think is outrageous).

All her other services (broadband, tv, etc check out fine).

Any help is gratefully received.

Thanks

Gareth

[caesarome]

As you have the account in your name @drcymru see if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

[drcymru]

Thanks but it's not a broadband problem. 

[drcymru]

All the products test ok, but it doesn't give you the option to test the landline.

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Addie15]

Update-We are closing this session now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.