Landline not working since Thursday

[penguinsfan]

Openreach person was in the village working last Thursday and now the landline has stopped working.

This is a problem that has happened multiple times in the past. Openreach works on something in the village and landline stops working.

Thusday the phone chirped a few times and then was nothing but static, and now it's silent. When anyone tries to call, it says that number is engaged.

This issue is not my equipment or wiring. It's the same issue at the box. I went ahead and did the tests to be sure it wasn't my phone.

We have extremely poor mobile signal and I live on my own and an experiencing health issues and rely on that landline. It needs to be sorted. 

[padre]

@penguinsfanI had experienced this same problem just recently. You say this has happened before, and it all points to the fact that this is an issue with Openreach and not sky,s problem. when I had this issue it actually was partly my previous provider playing hard ball in fact mostlt them, bur if you have not recently switched to sky then I wouls strongly advise that you contact openreach seeing as this has happened before.

[Daniel0210]

@penguinsfan 

Openreach won't speak to you directly as you aren't their customer, the ISP Sky are, so I’ve escalated your post to Sky and the Messaging Team may get in touch with you later. If they confirm a fault they will notify Openreach. 

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[penguinsfan]

I've had the Sky landline for about 7 years. So definitely not a new install.

The exact same issue has happened several time over the last 13 years between my landline being either BT in the past and now Sky for many years. The common factor every single time is an Openreach technician in the village working on something. 

[padre]

Maybe the way forward now is through sky, they can arrange an engineer visit, I would contact sky.

[Daniel0210]

@penguinsfan 

No need to call Sky. As per post 3 above I've escalated your issue to Sky. 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.