New Broadband - landline not working

[Lanark]

I switched broadband from Vodafone to Sky which was activated yesterday. As the internet was working through the old router I have only switched to my new router this morning. The broadband and WiFi are working absolutely fine, but I have absolutely zero telephone service. I have connected my cordless phone too the neck of the router, but I have nothing - no dial tone or anything. The router is a white Sky Max Hub, so there is just one white light on the front to say that everything's working and not the four green lights, with a separate one for voice, as detailed on the sky help page. Does telephone service take an additional couple of days to kick in, do I need to buy a new home telephone or is something wrong?

[Mark39 · Accepted solution]

Your telephone should be fine. Yes, frequent posts here indicate that it can take a day or two for activation of the Voice service to complete.

[Lanark]

All sorted 48 hours after activation. Phone is now working - of course I only realised this because the very first telephone call I received was from a scammer calling about Car Loan Compensation claims. 🙂

[Mark39]

Goodto hear. Have you thought about the Sky Talk Shield to deal with scam calls?

https://www.sky.com/help/home/sky-talk/sky-talk-features/sky-talk-shield/articles/sky-talk-shield-st...

[RL11]

I had same problem - broadband and wifi fine but landline dead. I switched on the 16th and it started working on the 18th - I did chase and put in a complaint.

Just about to try Talk Shield but it seems to be having issues and I can't activate it.

Is Sky Talk just a rubbish service? I'm tied in to a 2 year contract 😪