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Discussion topic: Landline phone not working

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This message was authored by AshU This message was authored by: AshU

Landline phone not working

I have plugged the house phone into the back of the router and the voice light is green. I can make outbound calls, however, I can't accept inbound calls. When you phone the landline it doesn't even phone/ring. Any help would be great?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Landline phone not working

Posted by a Superuser, not a Sky employee. Find out more

@AshU 

This may be connected to your post on the Broadband forum. Have you just / are you in the process of changing provider to Sky? Dial 17070 from your landline. Does it tell you your correct landline number? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Highlinder This message was authored by: Highlinder

Re: Landline phone not working

Posted by a Superuser, not a Sky employee. Find out more

@AshU  Have you tried another phone in the back of the router other than the one you have?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by Mark39 This message was authored by: Mark39

Re: Landline phone not working

Posted by a Superuser, not a Sky employee. Find out more

@AshU previous posts suggest it can be 24 hours before activation is fully complete, so if your activation date is today, it may not be until tomorrow thay your phone service is fully functional.

AshU
Topic Author
This message was authored by AshU This message was authored by: AshU

Re: Landline phone not working

When I phone that number it rings and appears to answer but there is no reply.

This message was authored by SimonW12 This message was authored by: SimonW12

Re: Landline phone not working

I am unable to make any outbound landline phone calls, inbound is ok.  I am vulnerable adult and sky-s virtual assistant is not helpful.  Please help

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Landline phone not working

Posted by a Superuser, not a Sky employee. Find out more

@SimonW12 wrote:

I am vulnerable adult 


@SimonW12 
It could be worth considering registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning
https://www.skyaccessibility.sky/

(Some customers may also benefit from reading this link)
https://www.sky.com/help/articles/third-party-assistance


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by SimonW12 This message was authored by: SimonW12

Re: Landline phone not working

I NEED the phone to work, non negotiable

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Landline phone not working

Posted by a Superuser, not a Sky employee. Find out more

@SimonW12 

I've removed your other post as I'd already offered advice on this one. Please remember we are mainly fellow customers on here trying to help other customers and you’re not contacting Sky Customer Services by posting on the forum.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Landline phone not working

Posted by a Superuser, not a Sky employee. Find out more

@SimonW12 

Try the below line test. Disregard it saying it will test your broadband https://www.sky.com/help/articles/fix-phone-problems-start

 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by SimonW12 This message was authored by: SimonW12

Re: Landline phone not working

I need a Sky human being to address this problem, it is urgent

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Landline phone not working

Posted by a Superuser, not a Sky employee. Find out more

@SimonW12 

Try the link in my last post. After that come back on this thread if you still need help and we may be able to escalate your issue to Sky but contact won't be tonight. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by SimonW12 This message was authored by: SimonW12

Re: Landline phone not working

I already did all that, got the virtual assistant which is useless, need a sky human being

This message was authored by SimonW12 This message was authored by: SimonW12

Re: Landline phone not working

I did try that, no luck, thank you for trying tho. this needs a Sky human, as I've said all along

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Landline phone not working

Posted by a Superuser, not a Sky employee. Find out more

@SimonW12 

You don't appear to be fully reading the replies. Do you want your post escalating to Sky. They will be able to check your line and if an external line fault is found they will pass it to Openreach to investigate. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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