15 Sep 2024 05:13 PM
15 Sep 2024 05:18 PM
Posted by a Superuser, not a Sky employee. Find out moreSounds like the microfilter has developed a fault. You can buy a replacement online or at many hardware stores. They're not expensive.
16 Sep 2024 07:45 PM
Hi, I changed the filter and the phone is still not working.
16 Sep 2024 08:58 PM
Posted by a Superuser, not a Sky employee. Find out moreTrying to figure it out....
Does your phone (and your broadband Hub) work when plugged into the master phone socket? Does the master socket have one port, or are there separate ports for phone and broadband?
And is it from an extension socket (not the master socket) where the phone works ok?
16 Sep 2024 09:06 PM
Both were working a few weeks ago from an extension socket but now the phone has stopped working but when i plug it into the master socket it works OK.
17 Sep 2024 10:31 AM
Posted by a Superuser, not a Sky employee. Find out morePossibly a fault with the wiring to the extension socket, or the extension socket faceplate, as the phone works OK from the master socket.
I'm afraid it's vry unlikely that Sky will be able to help with this. Their (and Openreach's) responsibility ends at the master socket, which you say is working ok. Extensions are a homeowner's responsibility.
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