Landline not working SKY

[stevep19651]

I have noticed that my landline is down. There is no dialling tone so can't make outgoing calls or receive calls. When I phone the number it is ringing but nothing comes through to my landline. I don't have calls included in my package only Broadband however shouldn't the phone still work at least for incoming and if used for outgoing will get charged or does the landline just not work period? Thanks

[Lisa-P1987 · Accepted solution]

Hi there @stevep19651 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[stevep19651]

Hi, Thank you for the very prompt response 🙂  Will the chat be the "bottom left hand corner" and be titled "how can we help"?

[Lisa-P1987]

That's right, just engage with that chat. 

[stevep19651]

All sorted  now Lisa. Thank you so much. That was done really quickly. 🙂 Have a great Christmas and NY break. 

[lilolil867]

My landline has a conti nuous dial tone when dialling out and wont then ring number?

Can anyone help tried to get it online via the chat bot and slowly losing the plot 

[caesarome]

@lilolil867 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @lilolil867.

[Michel5]

Hi my landline has not worked since mid December but have been unable to get in touch with anyone online at first it would ring intermittently with a loud screeching sound through the receiver to there been no sound at all now we tried a new phone but it has not helped and the self help guides also did not fix it.

[Mark39]

@Michel5 first try the connection test here, even if your broadband service is working normally: https://www.sky.com/help/articles/broadband-diagnostic-start

Let us know the result.

[Michel5]

It says it looks good

[Mark39]

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@Michel5 wrote:

It says it looks good

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It will need to be reported to Sky, then. If you wish we can ask Sky's messaging team to contact  you here via a private online chat so thay you can do that.

[Michel5]

Yes please 

[Mark39]

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page and a Private Message inviting you to chat online. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Michel5  an invite to chat.