ive still got sky+ and i cant watch anything inHD. sky tell me they dont support the software an

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @dan61 to chat.

[dan61]

thanks everyone for the help unfortunately I had to go out. hopefully tomorrow 

[Mark39]

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@dan61 wrote:

thanks everyone for the help unfortunately I had to go out. hopefully tomorrow 

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The chat remains open for 48 hours, so it will still be available tomorrow.

[dan61]

now fixed thanks for your help guys 👍

[dan61]

hi again unfortunately it's done it again.  no programs in HD. can you guys work your magic again?

[caesarome]

@dan61 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @dan61  an invite to chat.

[dan61]

hi folks, guess what? it's gone again. can't watch anything even on planner in HD. I'm getting close to cancelling sky because this is getting ridiculous.  I never know if I'm going to be able to watch. all thus has been since I renewed my contract I wish I hadn't bothered 

[caesarome]

Would you like the messaging team to contact you again ?

[dan61]

yes please

[caesarome]

@dan61 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @dan61 an invite to chat.

[dan61]

hi again.  so now I can't watch anything as it says my card is invalid.  I am getting sky q in August I wonder if my card has been turned off? I did the back up and didn't make any difference 

[dan61]

could someone upgrade this please?

[caesarome]

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@dan61 wrote:

I am getting sky q in August I wonder if my card has been turned off?

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Have you been sent a new viewing card because if you have you can use that in your Sky+ box.