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[caesarome]

To avoid that @Bill+Redcliffe you can watch the cricket on 404 as it doesn't happen on that channel.

[Moist+Von+Lipwig]

It's also appening on my box watching Air Crash Investigation live on National Geographic HD  on channel 129.

[GeorgeRWP]

I have had this on several channels.  Currently on 130 every time there is an ad break and when program resumes. 

[FootyPunditWaffle]

I noticed this happening on the 12/07/23 on the overnight series repeats on the Sky Showcase HD channel then it started on Witness HD and Max HD on my SkyHD box.

Somebody at Sky has set a setting which is part of the signal feed that instructs boxes when an ad break starts and ends. Is it not something to do with Sky Stream / Sky Glass and the ad skipping feature?

[GeorgeRWP]

I have this banner issue. I don't have sky stream not sky glass. I still have the old style HD box.  Not even sky Q.   

[jan27299]

Same here, I am on Sky HD with the old box.

[Kissmyaa]

I too am on the old Sky HD boxes. 

[Martynj68]

I have also started getting this error on a Sky+ HD box on E4 HD (135) in the last couple of days, not noticed it on recordings, doesn't seem to happen on downloads. As expected no banner appears on Live BBC1 so could be adverts at fault and not the start and ends of programmes. 

[Atthur]

Appreciate all the comments but is anyone from Sky going to sort this. It is so irritating!

[caesarome]

As stated above by Sky, they are aware and are looking into it. These things do take time I'm afraid.

[SKY1992bf]

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@Kirsty+S27 wrote:

Hi @Atthur 

Thank you for bringing to our attention I have sent this off to be investigated and will get back to you as soon as I have more information. 

EDIT - can you confirm if this was content you were watching on demand or live?

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Whilst the above post has been marked as the answer it is necessarily the final answer but the latest update from sky which will be updated when further updates become available 

[Cheesemaker59]

I think this is happening on 401 because the content is drawn from another channel but the advertiding is different. So in effect you are watching the ads sold for channel 401, but when tbe ad break ends it effectively switches channel in the background to deliver the content from another channel. It didn't used to do this so it looks like a Sky geek had a plan to 'improve' things. 

[xenon81]

I don't think it's down to that as it's also happening on other channels not just 401. 

[Mbrown1970]

Mine too

[centenary137]

This issue needs to be resolved. It's happening right now on the Burton v Leicester league cup game on Sky Main Event Live. The programmer banner keeps popping up and cutting the sound off. We've noticed it happening on many Sky channels such as when watching Magnum on both Sky HD channels.