OSM - 'Viewing Card not Authorised'

[Mark39]

OK, I've flagged your post. Look out for a blue/red chat 'bubble' towards the bottom of the page and an email inviting you to chat online. Replies from Sky are unlikely to be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Midsomer3]

Received this error  notice  several  times  tonight,  my existing  card  has been in my sky plus  ➕️ box for at least  3 years.

I had had an assessment  for a SkyQ box and my house isn't suitable and neither do I want to upgrade  my TV. 

I do have an upgrade  card which I was sent prior to the Sky Q upgrade,  I still have this.If I put this into my Sky plus ➕️  box will I lose my recorded items

[Midsomer3]

Should  say my issue is my viewing  card isn't authorised  

[oj01]

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@Midsomer3 wrote:

This  evening I am receiving an error  message which says my sky plus card isn't authorised? .It asks me to use a new card .

I have a new  card , this was issued  when I was trying to upgrade to SkyQ box, the engineer said  my house wasn't suitable  and I do not want to upgrade  my TV.

So basically  I  can try to use the new card ,but  I would like to know  a) Why have I received this error  b) will I lose my recordings.  I am presuming  that the  new card is compatible  with  Sky plus. Not happy  with  Sky I have just  had no landline for 5 days .TIA for support 

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Yes, you need to use the new card. Your old card will have been deactivated. You may need to 'pair' the new card to your box. 

[Mark39]

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@Midsomer3 wrote:

Received this error  notice  several  times  tonight,  my existing  card  has been in my sky plus  ➕️ box for at least  3 years.

I had had an assessment  for a SkyQ box and my house isn't suitable and neither do I want to upgrade  my TV. 

I do have an upgrade  card which I was sent prior to the Sky Q upgrade,  I still have this.If I put this into my Sky plus ➕️  box will I lose my recorded items

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No, you shouldn't lose access to your recordings.

[Kenny-J]

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@Midsomer3 wrote:

Received this error  notice  several  times  tonight,  my existing  card  has been in my sky plus  ➕️ box for at least  3 years.

I had had an assessment  for a SkyQ box and my house isn't suitable and neither do I want to upgrade  my TV. 

I do have an upgrade  card which I was sent prior to the Sky Q upgrade,  I still have this.If I put this into my Sky plus ➕️  box will I lose my recorded items

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If you have been sent a new card for the Q upgrade that did not then go ahead, you eventually need to use the new card. I would get it in the box as soon as possible.

Thanks

Kenny

[Elaine+Elaine]

I don't have a Sky Q box but I signed up for it and got a viewing card but didn't have it installed because all my recordings were going to be wiped. I settled for sticking with the old service (I don't have wifi in my very old house...)  Therefore the message means nothing to me. How do I get Sky back please?! Why would you time this to occure on a Sunday morning when I can't call anyone at Sky? 

[Elaine+Elaine]

If you haven't a Sky Q box and your old one doesn't have a card what do you do?!

[Annie+UK]

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@Elaine+Elaine wrote:

I don't have a Sky Q box but I signed up for it and got a viewing card but didn't have it installed because all my recordings were going to be wiped. I settled for sticking with the old service (I don't have wifi in my very old house...)  Therefore the message means nothing to me. How do I get Sky back please?! Why would you time this to occure on a Sunday morning when I can't call anyone at Sky? 

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Please Note: If you have ordered Sky Q your existing viewing card will eventually be cancelled, even if the Sky Q install fails for any reason. You will need to contact Sky to see what can be done

[Mark39]

@Elaine+Elaine if you're in the UK, customer services are open on Sundays. Not in ROI, though.

[oj01]

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@Elaine+Elaine wrote:

If you haven't a Sky Q box and your old one doesn't have a card what do you do?!

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You need to replace the card in your existing Sky+HD Box with the card you were sent for Sky Q. If you didn't keep that card you will need to ring Sky and tell them.

[HeathHayle]

@Elaine+Elaine got some horrible news for you if the recordings are from subscription channels now you have got a different viewing card the recording unfortunately wont be playable now anyway because the recordings are tied to the viewing card