Overheating

[Sa1969]

My sky box is overheating and I've tried everything possible so we feel it's unsafe to keep it on so now I pay each month for something I don't use.

how do I get it changed over I've had for over 10 years but can't find a contact number or even a chat for sky to get this resolved.

[Mark39]

@Sa1969 unfortunately, if this is a Sky+ box (where you've posted) Sky won't replace it as the equipment is obsolete, and you'll need to upgrade.

If it's a Sky Q box, Sky will send you an exchange replacement.

Give them a call in either case.

[Sa1969]

Thanks for the reply do you have a contact for them please

[GD1]

@Sa1969   These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.