How to order sky Q box

[NevSam]

I will see an email telling me I can upgrade my sky plus box to sky Q box for free. How do I do this?

[caesarome · Accepted solution]

What does the email tell you to do to get your order placed, if there is a phone number then then you will need to call it, otherwise if there is a website address then you should be able to use that.

[nigea99]

hi @NevSam 

You may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q 

[neil+watkin]

Are these genuine emails? is the bit about not updating software on SKY+ anymore correct? 

has anyone phoned the number and what were they offered? 

[SKY1992bf]

@neil+watkin  They are genuine and it's correct that sky plus boxes are no longer receiving software updates 

[Mark39]

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@neil+watkin wrote:

Are these genuine emails? is the bit about not updating software on SKY+ anymore correct? 

has anyone phoned the number and what were they offered? 

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In fact, there haven't been any software updates for well over a year now.

[Annie+UK]

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@Mark39 wrote:

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@neil+watkin wrote:

Are these genuine emails? is the bit about not updating software on SKY+ anymore correct? 

has anyone phoned the number and what were they offered? 

---

In fact, there haven't been any software updates for well over a year now.

---

The last major non-hotfix was R023.091.33.00P on 20/02/2020 🙂

[TimmyBGood]

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@neil+watkin wrote:

is the bit about not updating software on SKY+ anymore correct? 

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It is, as @SKY1992bf @Mark39 @Annie+UK noted, but it's something of a red herring from Sky because HD boxes don't need any such 'updates' to continue to function more or less as they do now.

Sky+ HD hardware hasn't been manufactured since 2015 and Sky no longer offers in-premises support for it. If a box and dish continues to operate it will probably function for live channels, recording/playback and on-demand for the remainder of the lifespan of satellite television broadcasting itself (likely to be ending around the close of this decade) but some interactive service will cease, or has already done so (such as various red-button Sports options)

Offering migration to Q gets users onto more capable hardware which is actually in stock and still supported while giving Sky the chance to both upsell the subscription bundle and earn a percentage from the optional streaming apps that Sky+ HD cannot host.

[SKY1992bf]

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@Annie+UK wrote:

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@Mark39 wrote:

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@neil+watkin wrote:

Are these genuine emails? is the bit about not updating software on SKY+ anymore correct? 

has anyone phoned the number and what were they offered? 

---

In fact, there haven't been any software updates for well over a year now.

---

The last major non-hotfix was R023.091.33.00P on 20/02/2020 🙂

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@Annie+UK I'm curious where did you find the exact date?

I'm on R024.092.11.00p which if I remember correctly was either to fix the epg time after it failed to change when the clocks changed once or backend updates 

[Annie+UK]

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@SKY1992bf wrote:

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@Annie+UK wrote:

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@Mark39 wrote:

---

@neil+watkin wrote:

Are these genuine emails? is the bit about not updating software on SKY+ anymore correct? 

has anyone phoned the number and what were they offered? 

---

In fact, there haven't been any software updates for well over a year now.

---

The last major non-hotfix was R023.091.33.00P on 20/02/2020 🙂

---

@Annie+UK I'm curious where did you find the exact date?

I'm on R024.092.11.00p which if I remember correctly was either to fix the epg time after it failed to change when the clocks changed once or backend updates 

---

As part of the beta testing I have kept documents for every version released since 19/04/2012 until 20/02/2020

R024.092.11.00P is what I class as a hotfix 🙂

[oj01]

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@Annie+UK wrote:

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@SKY1992bf wrote:

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@Annie+UK wrote:

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@Mark39 wrote:

---

@neil+watkin wrote:

Are these genuine emails? is the bit about not updating software on SKY+ anymore correct? 

has anyone phoned the number and what were they offered? 

---

In fact, there haven't been any software updates for well over a year now.

---

The last major non-hotfix was R023.091.33.00P on 20/02/2020 🙂

---

@Annie+UK I'm curious where did you find the exact date?

I'm on R024.092.11.00p which if I remember correctly was either to fix the epg time after it failed to change when the clocks changed once or backend updates 

---

As part of the beta testing I have kept documents for every version released since 19/04/2012 until 20/02/2020

R024.092.11.00P is what I class as a hotfix 🙂

---

I was going to say that, from memory, it stopped when Covid hit which ties in with Annie's records. 

[Claretkaren]

I telephoned yesterday to order my box but I  cannot get an engineers appointment for a Monday until at least June to set it up.

 I was told that obviously a lot of people are taking up the offer but there is a struggle to get an engineers appointment.  So I  cancelled my order and will cross the bridge of getting a new system at a later date.

 Today I  found out that Sky are making 400 Sky engineers redundant at the end of the month so that makes a lot of sense when you can't get an appointment 

[Misshilary]

This is a bit of a side question but does anyone know of you move from the unsupported Sky+to Sky Q as they suggest, do Sky make you a start a new contract? I've had Sky+ about 10 years so I'm out of contract and like it that way. Thankyou 

[Mark39]

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@Misshilary wrote:

This is a bit of a side question but does anyone know of you move from the unsupported Sky+to Sky Q as they suggest, do Sky make you a start a new contract? I've had Sky+ about 10 years so I'm out of contract and like it that way. Thankyou 

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I don't know for certain, but I would think it very likely, being the 'price' you pay for the free upgrade to Sky Q. There may be other non-free options which don't involve a new contract. I'd give Sky a call.

[nigea99]

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@Misshilary wrote:

This is a bit of a side question but does anyone know of you move from the unsupported Sky+to Sky Q as they suggest, do Sky make you a start a new contract? I've had Sky+ about 10 years so I'm out of contract and like it that way. Thankyou 

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@Misshilary 

I feel I should mention that  being out of  a minumum contract  period does mean that you are likely to have paid a  lot more than taking advantage of deals & being in contract (unless you have only just come out of a deal) 

BTW You may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q