puck issue

[MichaelNewby]

Puck has constant white light and remote does nothing, changed batteries, turned on & off as instructed

[Jones_The_Cat]

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@MichaelNewby wrote:

Puck has constant white light and remote does nothing, changed batteries, turned on & off as instructed

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You've probably got a dead remote. They're trash - really, really not good. Try giving it a twist with a firm grip as if wringing out a cloth. This can sometimes spark them back into life, if only temporarily. 

Also try turning the puck off at the wall for at least 10 minutes then power it back on. A full reboot can sometimes sort them out. 

[mikealanr]

Hi @MichaelNewby 

Further to @Jones_The_Cat tip about twisting the remote. If the remote is lighting up and has power, try repairing it via the instructions here: https://www.sky.com/help/articles/remote-control-help-sky-glass

It's it's completely dead you can get a replacement from Sky as the rent the puck to you. You will need to contact sky customer service as we are fellow subscribers here.

MikeAlanR

[MarkGoldsmith]

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.

[MichaelNewby]

Thanks guys, new one ordered, @Jones_The_Cat @MarkGoldsmith 

[MichaelNewby]

Thx @mikealanr