White light on puck keeps flashing so I can get Tv when it does work I don’t get regular tv

[Aidanobrien]

Puck won't start most days just flashes white light and switching on and off does not make a difference. Resetting the wifi the same it's obviously defective and there is nowhere to report it the system just assumes it's on and you can go to settings It will not recognise "puck won't start" Why I don't know 

it's very poor that Sky cannot check it  all the testing is on the customer 

[TimmyBGood]

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@Aidanobrien wrote:

it's very poor that Sky cannot check it  all the testing is on the customer 

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By definition Sky cannot remotely 'check' a device which isn't connected, and there's just no in-person support for Stream.

[Aidanobrien]

Thanks for that

How do I go about getting it replaced 

it's clearly defective 

I saw someone say they can go wrong after a firmware update  Cheers

my nearest shop is Bury 

Can they handle it 

[lettice]

Have you tried the recovery procedure as described in step 4 in this Sky help article here;

https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck?irct=help-service-check...

At the end of the help article,  click on get in touch button to get further help contacts.