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This discussion topic is read only This discussion topic has been answered Discussion topic: Sky Glass Power up Issues 19-9-24

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Message posted on ‎19 Sep 2024 09:55 PM

Re: Sky Glass Power up Issues 19-9-24

Since about 4

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Message posted on ‎19 Sep 2024 09:55 PM

Completely useless system and support . No tv and no support. 10 years with Virgin much better

The system has stopped working no TV all night . No support available simply useless.

 

i was with Virgin for >10 years and they were poor but this is the worst I have ever had . 

Will be asking for them to come and remove all the cable they have put in, refund my money and take this rubbish away.

 

massive miss selling .

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Message posted on ‎19 Sep 2024 09:56 PM

Re: Sky Puck & Sky Glass Power up issues 19-9-24

Rather poor to be honest and yet another issue. Wonder if we will be getting a refund for lack of service?

(Please Note: I am Neurodivergent )
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Message posted on ‎19 Sep 2024 09:56 PM

Sky glass

Sky glass not working sky need to get it fixed now asap

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This message was authored by: mikealanr

Message posted on ‎19 Sep 2024 09:56 PM

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

Any one else able to confirm a power cycle is now restoring service?

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎19 Sep 2024 09:57 PM

Sky puck flashing white light

Sky puck is just flashing white light, tv goes black then turns on with sky loading screen then goes back to black. What is going on with this issue! **bleep** hurry up amd fix the problem 😒 tried to uplaod a video but won't let me. This is just pure **bleep**!!!

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Message posted on ‎19 Sep 2024 09:58 PM

Re: Sky Glass Power up Issues 19-9-24

same not been on since dinner time 😱😠

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Message posted on ‎19 Sep 2024 09:58 PM

Re: Sky Glass Power up Issues 19-9-24

@mikealanr 

Nope, mine is still dead with no response after unplugging and powering back on 

Sky stream #1 - Sony OLED & soundbar
Sky stream #2 - Sony OLED
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This message was authored by: mikealanr

Message posted on ‎19 Sep 2024 09:58 PM

Re: Completely useless system and support . No tv and no support. 10 years with Virgin much better

Posted by a Superuser, not a Sky employee. Find out more

Hi @AndrewHarrison 

 

This is a known outage: https://www.sky.com/help/servicestatus/streamingtv

 

See: https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/td-p/4755170

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎19 Sep 2024 09:58 PM

Re: Sky Glass Power up Issues 19-9-24

Probably a troll

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Message posted on ‎19 Sep 2024 09:59 PM

Re: Sky Puck & Sky Glass Power up issues 19-9-24

On puck? If that's what you mean it's either off or white. TV has annoying message, 'no signal'! No bloody signal- up you sky! How's that for a signal!!!!

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Message posted on ‎19 Sep 2024 10:00 PM

Re: Sky Glass Power up Issues 19-9-24

It's back on😊

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This message was authored by: mikealanr

Message posted on ‎19 Sep 2024 10:00 PM

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

Hi @Popsetuk10 

 

This is a known outage: https://www.sky.com/help/servicestatus/streamingtv

 

See: https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/td-p/4755170

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎19 Sep 2024 10:01 PM

Re: Sky Glass Power up Issues 19-9-24

Reboot worked.. super forum, great updates 😁

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Message posted on ‎19 Sep 2024 10:01 PM

Re: Sky glass

It's. Now back on

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