Watch from start fast forward issue once broadcast has ended

[Stottie]

100% Sky are aware of the issue. Others have received a rebate for the issue. Sky are lying to you, or the agents you spoke to are completely useless.

I've seen this issue on my 3 pucks.

[MFoord]

They are aware, just not prioritising. Best thing people can do is to walk away from Sky, that is the only way they will notice. You can always re-sign up as a new customer once they eventually sort. I've been with them over 20 years and still paying the same as a new customer! I was told best by Sky advisor to re-connect wired rather than rely on WiFi - ridiculous! Sky Glass TV can be used without sky subscription so don't be afraid. Theres no benefit of loyalty now a days and disappointingly there is nothing unique about Sky anymore.

[Chloe-W22 · Accepted solution]

Morning all,

Thanks again for your contribution to this thread, and for your patience. With support from this discussion thread, our Support Teams have been investigating the issue with Watch from Start reverting to the live channel and believe they have built a fix that we expect to be included in the next software release. The release date is tbc but will likely be nearer the end of January.

I'm really sorry for the inconvenience this may have caused,

[TFDERRY]

This is not an acceptable response. Why have your customer services lied about this issue which caused quite a few Glass subscribers to leave after 20yrs. 

2 extremely heavy Monitors and 2 Firestick NO SKY and no regrets

[Nellyall]

I've just received my Sky Stream as a new customer. I've not currently paid for Ad Skipping. 1st attempt at using 'Watch from the Start', as expected can't fast forward through the ads at the beginning, no problem.

However I then wanted to fast forward a bit through the program itself as we had seen a bit of it already, but as soon as I try to fast forward the show, not the adverts, it jumps straight back to the start of the program & we have to watch the adverts again and then are not able to fast forward the show again to get back to where we were.

Is this expected?! I may be cancelling within my 14d cooling off period if so!

[Ellie_TV]

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@Nellyall wrote:

I've just received my Sky Stream as a new customer. I've not currently paid for Ad Skipping. 1st attempt at using 'Watch from the Start', as expected can't fast forward through the ads at the beginning, no problem.

However I then wanted to fast forward a bit through the program itself as we had seen a bit of it already, but as soon as I try to fast forward the show, not the adverts, it jumps straight back to the start of the program & we have to watch the adverts again and then are not able to fast forward the show again to get back to where we were.

Is this expected?! I may be cancelling within my 14d cooling off period if so!

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I'm afraid that the 'watch from the start' function isn't hugely reliable when it comes to fast forwarding through a show.

I personally have stopped using it due to suffering the same infuriating issues as you. I now wait for the programme to appear on demand before watching. 

[Nellyall]

ah ok thanks. So you dont get the same experience with on-demand only with watch from the start? I'll go & have a bit of a test!