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Discussion topic: Tv screen won’t come on

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This message was authored by: Stingray

Re: We have a message “let’s try that again” on sky stream

We have this too!

This message was authored by: Jayt112

Re: Puck says it’s not connected but status says it is

I'm glad I'm not the only one! Was getting so annoyed trying to sort it out! Has to be an issue on their end 

This message was authored by: Harry7777777777

Re: Puck says it’s not connected but status says it is

I went thru my tv instead to watch what I wanted. Not sure why I pay sky £100/m just to view other internet based channels. 
with the rubbish service and zero helpful content on the help pages / zero customer support might as well say, "bye bye sky"

This message was authored by: PandaWarren

Re: Puck says it’s not connected but status says it is

Same here. Not connecting yet says WiFi is excellent. App triage not very helpful and doesn't match on screen language. 

This message was authored by: DB115

Re: Blue screen

I have the same issue 

This message was authored by: mattlloyd

Sky stream not working

Sky box won't come on and saying let's try that again 

This message was authored by: Laura512

Re: We have a message “let’s try that again” on sky stream

Having exactly the same message on my tv but yet the other sky glass and the puc are working absolutely fine so not sure why one is down but the other two are working. Hope they sort it soon 

This message was authored by: sparklehorse

Re: We have a message “let’s try that again” on sky stream

Had the same issue here. The online help was as usual, unhelpful. Then after 20 mins on the queue for phone suppprt it started working again.

This message was authored by: Plainjanee

Re: Puck says it’s not connected but status says it is

My is saying the same thing...service checker is waste of time as it keeps sending me in circles.   My connections are ok. I have switched off nothing puck & tv &  still not working. Still coming up with same message. 

Has anyone got anywhere with Sky help

 

This message was authored by: mancsmark

Re: We have a message “let’s try that again” on sky stream

Sky Stream is working ok for me - what is it you were doing that prompted that message?

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Sky Glass 65" Gen 1
Sky Stream Ultimate TV / Sky Cinema
This message was authored by: Wally42

Re: We have a message “let’s try that again” on sky stream

Just fixed itself here

This message was authored by: Rebelx

Re: Tv screen won’t come on

I'm having the same problem!

 

This message was authored by: Badger12

Re: Blue screen

Same problem in Norfolk, iPads running broadband but tv not streaming...

This message was authored by: Holsk84

Re: Puck says it’s not connected but status says it is

Also having the same problem, went through the checker and it said I needed a new puck and it's £50. Hoping it resolves soon if not I'll cancel in the morning. No way am I paying for a new puck. 

This message was authored by: Lukemorphus

Re: Sky Q box saying no network connection

I am having the exact same problem so if anyone has any ideas would be grateful.
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