Tv screen won’t come on

[Boult27]

The screen is blue and it says press home to refresh your connection, I have done that and the tv still isn't coming on

[Highlinder]

@Boult27  Which platform is this from Sky? Sky Q, Sky Stream or Sky Glass?

[Boult27]

It's sky stream I have the puk

[tina2403]

WiFi is working fine with over 300 mbps reception speed - yet not one of our 4 x TVs is able to access Sky Stream

[Harry7777777777]

Connected to internet confirmed - it says excellent wifi connection but when I click home button it says "let's try that again". 
complete rubbish and ZERO help on the online options. I hate sky and crsp service and **bleep** help pages

[Elsx1]

Mines doing exactly the same I've reset network and still stuck on same page 

[cathyb]

My TV sky service says it's unavailable- cannot work out why?

[chelseax22x]

I have the exact problem, I guess it could be a problem at Sky's end ?

[Andydb1988]

My sky steam is not working!

[Ed20001]

Having same issues so must be Sky but the online help etc is off no use. Tried unplugging and retrying but that don't work either

[Scottyboy999]

I'm having the same problem with my sky glass air 

[Andrea2026]

We have switched our tv on and sky pic not working , message on the screen "let's try that again". We have checked our internet connection and all ok. We've switched off at the wall for 30 seconds , we've checked all the cables 

[Bubba+T]

I'm having the same problem, sky customer service and their website are a complete waste of time. Get more sense talking to yhe dog

[Walter101]

The screen comes on and message 'Let's try that again - press home to refresh your connection' => big message of WiFi picture with line through it => Setting shows connection to router and internet

[Tiffany32]

Same here