Puck says it’s not connected but status says it is

[Bol31]

Having the exact same issue here. Puck is just completely unresponsive to the internet and have 'excellent' wifi. Nothing is working. Even unplugged everything and restarted and nothing worked!! 

Even better yet I still can't log into 'my sky' to report to sky!!

[Alba1]

I'm having same problem.  Any solutions?

[Link38]

What is going on with sky stream lately nothing but issues 

[Tiffany32]

Same here. 

now saying "service unavailable - please wait while we are checking the connection"

[Wally42]

This has just happened to us too. Tried everything other than a factory reset so far and nothing has worked.

[KJE88]

For some reason our streaming puk has stopped working. Internet connection is fine and no current outages in the area 

[Newbietosky101]

Yep same here. Rather frustrating the website page takes you around the houses to then just come to here to see we are all having same issue. 
thanks sky for a cold dinner trying to reset everything after a 12hr day 😞

[cmckay564]

Same issue here aswell

[BubbaZ]

Yep, three pucks, all doing the exact same thing, sound,  no picture.

[Norman+Mc]

Same here, all good with my wifi and internet. 

[Shi4]

Hi my tv is showing a blue screen with a now WiFi symbol I have sound but no picture 

[NTP]

Hey. 1st time poster - please be kind. 

Sky broadband is working (although I have rebooted).

Q is asking me to refresh connection with a bit WiFi icon on the screen. 
Network settings show status as connected. 
I just keep getting a message to try again by pressing the home button. 
I have disconnected and reconnected Q box and refreshed network settings plus done a WiFi and broadband check. 

Any help would be appreciated. 

Thanks. 

[Arbie]

On switching on Sky Stream says to try that again. After multiple attempts no progress and now have service unavailable. This is the same on both pucks. They are Ethernet connected to the broadband router which is showing 150mbs download speed.

Have tried rebooting the puck but no progress. Any suggestions?

[tbongoman]

Yes same issue. Would suggest the Sky Stream service has gone down. Would be helpful if Sky would proactively provide an update... but then this is Sky. Will just have to wait. 

[Kevin282]

I've spoken with support online.  

They advised a hard reset.  Plugging the Puck back in whilst holding down the power button until it started flashing red/yellow.

That fixed it for me.