@CiaraR wrote:
Hi, my Sky stream puck isn't working. I can turn it on but the picture is frozen and as soon as I try to navigate using the remote it turns itself off. This has been happening for about 5 hrs, always with the same frozen homescreen. I've tried all the usual fixes with no success. Any advice?
Have you pulled the plug for a few minutes ?
otherwise you may have to try the factory reset
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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
