07 Oct 2024 06:05 PM
07 Oct 2024 06:09 PM
Posted by a Superuser, not a Sky employee. Find out more
@CiaraR wrote:
Hi, my Sky stream puck isn't working. I can turn it on but the picture is frozen and as soon as I try to navigate using the remote it turns itself off. This has been happening for about 5 hrs, always with the same frozen homescreen. I've tried all the usual fixes with no success. Any advice?
Have you pulled the plug for a few minutes ?
otherwise you may have to try the factory reset