It's normal in the sense that it's a known issue at the moment. Sky have said they are looking into it but no details have been given on when it might improve.
--- 55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
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