Sky Sports UHD picture keeps stuttering

[Varkanoid]

yeah it did stutter/lag for me when we switched it on whilst having dinner, the puck is 50cm from the router and wired in. True its only UHD and HD is fine. 

[tvboy55]

Yup it seems to be any "live" uhd broadcasts which is only the sports channels . Also if you switch from HD back to UHD I  noticed the UHD is always few seconds behind the HD . Probably irrelevant. 

[GD1]

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@tvboy55 wrote:

Yup it seems to be any "live" uhd broadcasts which is only the sports channels . Also if you switch from HD back to UHD I  noticed the UHD is always few seconds behind the HD . Probably irrelevant. 

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More processing required on UHD, the Low Latency Channel (922) in respect to delay should be better.

[Super+Anthony]

I think its an issue that is affecting all the UHD sports channels, along with 922. It would be so useful  to get more updates from Sky as someone mentioned on a previous message. Lets hope it does not damage the coverage for the race tomorrow along with the big football game Arsenal vs Chelsea

[EG55]

Having same issue on uhd sport channel

[WAKEYGA]

Same here, it's particulary on the football.
It's like your not operating with enough bandwidth to your customers. Spec...

sky stream

latest OS

thernet connection

998mbps direct full fibre line

Tried and tested on multiple pucks

this has been going on for months 

will be asking for credit on uhd subscription

[Ashlar]

I had the problem earlier in the week with the picture freezing and then speeding up to catch up with the sound, but it has been okay so far today on both the F1 and ME UHD channels.  I wonder if it is caused by bottlenecks in Sky's content distribution network which varies depending on load.

[WAKEYGA]

Forgot to add

Location - E9 london

channel 401

Constant delays and stuttering as of 47 mins into spurs vs Fulham.

only been working properly in the last hour when the ad breaks were on. 

[Super+Anthony]

@WAKEYGA Agree. It's been months. Sky really need to find a fix for the issue. Hoping at some stage Sky/Comcast will sort

[Robbyw]

I've noticed mine getting worse recently. I thought the Man Utd/Everton game was particularly bad. I am starting to regret changing from Q to Stream. Never had these problems before.

[Celt88]

I've been having this issue since I had Sky stream. Always happens with the UHD channel . Hopefully an update is incoming as it's difficult to watch when it's like this

[BenJoBanjo]

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@Ashlar wrote:

I had the problem earlier in the week with the picture freezing and then speeding up to catch up with the sound, but it has been okay so far today on both the F1 and ME UHD channels.  I wonder if it is caused by bottlenecks in Sky's content distribution network which varies depending on load.

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100% this. The issue lies within the server based infrastructure of SkyOS & whichever server you are connected to. The routing via each individual customer's ISP also affects how well you receive high bandwidth UHD live channels. 
Some customers have few issues, others have lots of issues.

There's simply no way for Sky to guarantee that every customer will get a fault free service. There are too many variables in play. 
If you can't get it to function well enough, just cancel and use NOW instead. It has far fewer issues with live UHD streaming as it's using a more direct stream which your streaming device can buffer and maintain more easily than SkyOS can. 

[Geayson]

@GD1 I am referring to Comcast I have had issues with sky Q 18 months prior to getting sky glass gen 1 the day it was released, sold that after 4/5 replacements and continuous issues, left and went to virgin couldn't handle the interface so returned but used virgin internet and then sky just blamed everything on there internet Gigfast. I returned to sky broadband and more issues. It has to be issues on the tv side as looks as though no matter the provider same result 

[Geayson]

@GD1 @It's not been hijacked it's all sports especially in UHD not just F1 or main event it's same subject football, golf and F1

[Geayson]

@PHardy1001 @We are discussing the very same issue in the chat titled 

Discussion topic: Sky Sports UHD picture keeps stuttering