Sky Sports UHD picture keeps stuttering

[Bazlowski]

@The_Red_Silence It's not a problem with your set up. Sky have already acknowledged the fault is their end & are working on a fix.

[Anonymous]

The latest update has NOT fixed it. Switched to UHD/HDR on Now tv and it's flawless. 

[Hoover123]

My personal feeling on this issue is that there will be a mass recall of certain pucks. 

[Hoover123]

Has this issue now been resolved ?

[Mark39]

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@Hoover123 wrote:

Has this issue now been resolved ?

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It has gone very quiet around here (relatively speaking)....

[mehere77]

I'm going to take a wild stab in the dark that reports will return in volume when the Premier Leauge starts again.

[this+display+name]

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@mehere77 wrote:

I'm going to take a wild stab in the dark that reports will return in volume when the Premier Leauge starts again.

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Yes hard to test untill then

[Hootie991]

By which time i would have ditched sky!

[KevNewMedia · Accepted solution]

Hi everyone

Firstly, thank you to everyone who’s stuck with this thread, supported each other, and brought it to the Community's attention; it’s made a real difference in helping to understand the problem and provide a fix.

We are sincerely sorry for the length of time it has taken to resolve this complex problem. We completely understand how frustrating it’s been, and this isn’t the experience we want you to have. The good news is that a fix has now been rolled out to everyone and will continue to monitor the situation.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

[JStewart15]

Until the premier League starts again...

[paul1315]

Hi Kev

It would be really helpful to tell the community what the fix is and how it has been rolled out to everyone.
Is it a particular software version that includes a fix?

I agree with other posters that we might not be able to test the fix until Premier League football returns on UHD in August.

[Anonymous]

@KevNewMedia @paul1315 

If it's the latest 040.029 software release it hasn't fixed it as is evident watching the Sky Sports News ticker on the Main Event UHD channel

[TimmyBGood]

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@paul1315 wrote:

It would be really helpful to tell the community what the fix is and how it has been rolled out to everyone.

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Historically Sky never provides technical information on such things.  Roll-out would be through the usual firmware update process.

[AshF91]

Hi Kev, can you inform us of what the problem was and what has been rolled out to fix it? 

[SKY1992bf]

@AshF91  See the post from @TimmyBGood directly above yours as the same applies