Sky Sports UHD picture keeps stuttering

[Geayson]

Who is watching the qualifying now as I'm watching on UHD and so far no issues. Do we think sky just blag us and then fix an issue just so they don't lose face

[GD1]

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@Geayson wrote:

I don't understand why sky removed live chat and this has all begun when they were taken over as pre takeover there were little to no issues and if there was the customer was the priority. 

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Comcast took over in  2018, Sky Glass & Stream is a comcast product.   It can't have got worse since the takeover, unless you're referring to customer service levels?

[pingloss]

Once again F1 in UHD on channel 407 is stuttering and freezing while the audio carries on. The video then speeds up to catch up. 

No issues with general pings and traces out to 8.8.8.8 and also to the IP addresses that the stream is coming from (identified the session IP's from my router). Latency to these IP's and to every hop along the trace route is well within acceptable levels. It's getting.l really frustrating now.

[tvboy55]

Given up on UHD and watching on HD and it's fine it has to be a issue with the UHD live broadcasts for some if us .  No issues on any other UHD channel ie sky movies etc . 

[pingloss]

I'm giving my box a hard reboot during the break and making sure all connections are dropped on my router. Let's see how things are in Q3

[tvboy55]

This was posted in this discussion previously so it looks like Sky are aware of the issue ..

26 Nov 2025 07:33 AM

Posted by a Sky employee

Hi Everyone

Thank you for bringing your experience to the Community and making us aware of this problem.

We apologise for the inconvenience, and thank you for your patience. Our support teams are investigating with priority, and as soon as we have more information, we will let everyone

Know.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

Feedback

Thanks

Kev

Community Manager

[pingloss]

I did see this update but it doesn't hurt to keep supplying info where we can. 

in saying that, the hard reboot has made zero difference. The same stutter and catch up with the audio is still occurring. 

[GD1]

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@tvboy55 wrote:

This was posted in this discussion previously so it looks like Sky are aware of the issue ..

26 Nov 2025 07:33 AM

Posted by a Sky employee

Hi Everyone

Thank you for bringing your experience to the Community and making us aware of this problem.

We apologise for the inconvenience, and thank you for your patience. Our support teams are investigating with priority, and as soon as we have more information, we will let everyone

Know.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

Feedback

Thanks

Kev

Community Manager

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Yep, was raised in relation to Sky Sports ME UHD issues however thread has been hijacked by F1 UHD issues

[pingloss]

I wouldn't say hijacked since it's a subject that relevant to all Sky Sports UHD channels 401, 407 and 922. Even the title 'Sky Sports UHD' isn't specific to a particular channel. 

[Varkanoid]

yeah it did stutter/lag for me when we switched it on whilst having dinner, the puck is 50cm from the router and wired in. True its only UHD and HD is fine. 

[tvboy55]

Yup it seems to be any "live" uhd broadcasts which is only the sports channels . Also if you switch from HD back to UHD I  noticed the UHD is always few seconds behind the HD . Probably irrelevant. 

[GD1]

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@tvboy55 wrote:

Yup it seems to be any "live" uhd broadcasts which is only the sports channels . Also if you switch from HD back to UHD I  noticed the UHD is always few seconds behind the HD . Probably irrelevant. 

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More processing required on UHD, the Low Latency Channel (922) in respect to delay should be better.

[Super+Anthony]

I think its an issue that is affecting all the UHD sports channels, along with 922. It would be so useful  to get more updates from Sky as someone mentioned on a previous message. Lets hope it does not damage the coverage for the race tomorrow along with the big football game Arsenal vs Chelsea

[EG55]

Having same issue on uhd sport channel

[WAKEYGA]

Same here, it's particulary on the football.
It's like your not operating with enough bandwidth to your customers. Spec...

sky stream

latest OS

thernet connection

998mbps direct full fibre line

Tried and tested on multiple pucks

this has been going on for months 

will be asking for credit on uhd subscription