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Discussion topic: SKY Go and Sky Stream

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This message was authored by Stewpot4 This message was authored by: Stewpot4

SKY Go and Sky Stream

Hi,

 

I have recently purchased Sky Stream which is great to be honest, it works pefectly etc, however my Sky Go does not work and keeps saying that i need to upgrade my tv package, but i have a package which inlcudes one month free, I have tried all the help available both online and with the virtual assistant, but it still does not work. Interestingly, my tv package does not show on my account, does it make a difference that i purchased my Sky Stream from a retailer?

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This message was authored by GD1 This message was authored by: GD1

Re: SKY Go and Sky Stream

Posted by a Superuser, not a Sky employee. Find out more

@Stewpot4  To use Sky Go or any additinal puck you need the Whole Home sub, did you order this at the time?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Stewpot4
Topic Author
This message was authored by Stewpot4 This message was authored by: Stewpot4

Re: SKY Go and Sky Stream

Hi, thanks for the reply, no i did not order the whole home sub, will have a look now, thank you

This message was authored by lettice This message was authored by: lettice

Re: SKY Go and Sky Stream

Posted by a Superuser, not a Sky employee. Find out more

What device are you trying to view Sky Go on?

You should be able to use Sky Go on a pc, tablet and smartphone on two of those devices, without having Whole Home.

 

If it's on a games console or you want to use Sky Go on more than two devices, you will need to add Whole home.

 

Have a read of the Sky Stream faq, namely the Sky Go section here;

https://www.sky.com/help/home/sky-tv/sky-tv-stream/sky-stream-faqs/articles/sky-stream-faqs

 

 

 

 

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Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
Stewpot4
Topic Author
This message was authored by Stewpot4 This message was authored by: Stewpot4

Re: SKY Go and Sky Stream

Hi, I was attempting to use sky go on my phone (apple) and apple tv, I will take a look at the link you kindly posted to see if i can gleam any further infor, thanks for your help and reply

This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: SKY Go and Sky Stream


@Stewpot4 wrote:

Hi, I was attempting to use sky go on my phone (apple) and apple tv, I will take a look at the link you kindly posted to see if i can gleam any further infor, thanks for your help and reply


Sky Go will work on iOS on an iPhone without the Whole Home subscription but will not work on an Apple TV box without it. 

Stewpot4
Topic Author
This message was authored by Stewpot4 This message was authored by: Stewpot4

Re: SKY Go and Sky Stream

Hi, ok thanks for the info and understood, to be honest I think I will just go without, particulalry if it does not work on Apple TV, never mind, thanks all for your help and information, much appreciated

This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: SKY Go and Sky Stream


@Stewpot4 wrote:

Hi, ok thanks for the info and understood, to be honest I think I will just go without, particulalry if it does not work on Apple TV, never mind, thanks all for your help and information, much appreciated


The Apple TV version of Sky Go is also limited to 720P last time I looked. Sky won't let you use it as a full featured alternative to a Stream puck so deliberately restrict the resolution. It's also to try and prevent sharing of SkyID passwords. If full UHD/HDR was available on Sky Go then family members would no doubt be sharing their SkyID's to all and sundry which is against the t's and c's of your Sky contract.  

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