SKY Go and Sky Stream

[Stewpot4]

Hi,

I have recently purchased Sky Stream which is great to be honest, it works pefectly etc, however my Sky Go does not work and keeps saying that i need to upgrade my tv package, but i have a package which inlcudes one month free, I have tried all the help available both online and with the virtual assistant, but it still does not work. Interestingly, my tv package does not show on my account, does it make a difference that i purchased my Sky Stream from a retailer?

[GD1]

@Stewpot4  To use Sky Go or any additinal puck you need the Whole Home sub, did you order this at the time?

[Stewpot4]

Hi, thanks for the reply, no i did not order the whole home sub, will have a look now, thank you

[lettice]

What device are you trying to view Sky Go on?

You should be able to use Sky Go on a pc, tablet and smartphone on two of those devices, without having Whole Home.

If it's on a games console or you want to use Sky Go on more than two devices, you will need to add Whole home.

Have a read of the Sky Stream faq, namely the Sky Go section here;

https://www.sky.com/help/home/sky-tv/sky-tv-stream/sky-stream-faqs/articles/sky-stream-faqs

[Stewpot4]

Hi, I was attempting to use sky go on my phone (apple) and apple tv, I will take a look at the link you kindly posted to see if i can gleam any further infor, thanks for your help and reply

[Padam_Padam]

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@Stewpot4 wrote:

Hi, I was attempting to use sky go on my phone (apple) and apple tv, I will take a look at the link you kindly posted to see if i can gleam any further infor, thanks for your help and reply

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Sky Go will work on iOS on an iPhone without the Whole Home subscription but will not work on an Apple TV box without it. 

[Stewpot4]

Hi, ok thanks for the info and understood, to be honest I think I will just go without, particulalry if it does not work on Apple TV, never mind, thanks all for your help and information, much appreciated

[Padam_Padam]

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@Stewpot4 wrote:

Hi, ok thanks for the info and understood, to be honest I think I will just go without, particulalry if it does not work on Apple TV, never mind, thanks all for your help and information, much appreciated

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The Apple TV version of Sky Go is also limited to 720P last time I looked. Sky won't let you use it as a full featured alternative to a Stream puck so deliberately restrict the resolution. It's also to try and prevent sharing of SkyID passwords. If full UHD/HDR was available on Sky Go then family members would no doubt be sharing their SkyID's to all and sundry which is against the t's and c's of your Sky contract.