Paramount + Freezing With Error 3005 or 9999 (Sky Q/Stream/Glass)

[lettice]

We have been told in an update from Sky today in our closed community area this is still with Sky and Paramount working for a solution.

It is being actioned.

As per the previous answered post above, 

[andy+williams+134]

I don't know if this helps, but I also experience this when logging in via a browser on my laptop.

At home, I have Sky full fibre and it works fine both via the Sky Apps on Sky Q and also directly on my Samsung TV app.  Both my Sky Q box and my TV are connected by DSL to the modem.

I also have a PC at home, on DSL and it works fine on that but I did initially have error code 3005  problems but found it was being caused by ad-blocker, which I disabled for ParamountPlus and that seems to have cured it.

However at work I use my laptop and a mifi box, and despite everything being the same as my PC browser-wise I simply cannot get more then a few minutes before it jams at error code 3005.    The same laptop at home, it happens if I am on wifi from my Sky Fibre modem  BUT as soon as I plug a DSL cable in it works fine.   Funnily enough, I experience occasional buffering issues with iPlayer when watching at work via my mifi box.

I am beginning to suspect this is something to do with wifi signal not being strong enough possibly? Or the wrong security protocol perhaps (WAP etc ).

[puzzhall]

Loads of people are having this problem including me. I reported it to Sky and they are looking into it. No tome line for it to be resolved.

[Kelz0484]

My Sky Q box is plugged directly into router by ethernet so not a WIFI issue. Plus I've just upgraded to full fibre 300 and am getting max speed from outside and good WIFI  (250 +) inside so it's definitely an issue at Sky end. Don't let them fob you off claiming WIFI.

[JAW]

Thanks for explaining your situation.

my internet is hardwired throughout the house and connected to all tv's. I've checked the connections and they are showing no issues. I therefore don't believe it's WiFi.

i also tried watching paramount + on my iPhone, same thing occurred 

[Ddecoles]

This is still happening on our sky glass 2 any fix yet?!!!!!!!

[LornaBr]

Was working fine until today. When I go to the Paramount + app, the wheel keeps turning and not loading. Any suggestions?

[ronny2jags]

I have this issue too. @Sky please sort this. 

[caesarome]

Is this on Sky Q, Glass or Stream ?

[Palmer-s10]

It keeps stopping and have got an error code 3005

[Clare-bear]

I have seen lots of people posting this is happening on Sky Q and Sky Glass but I haven't noticed anyone saying it's happening on Stream. I know mine is freezing constantly on Sky Q but with I use my iPad, it's perfect with no crashing or errors showing at all. 

[Meme25]

I've reported too, sky just say they are aware of problem and are working with paramount but have not yet found a solution, it's ridiculous 🙄 

[Clare-bear]

I can give them the solution, turn off the adds because it seems 99.9% of people say that's when the crash occurs 

[JAW]

mine is on Sky Stream

[JAW]

I don't think you can turn the adds off without paying a fee. I don't mind watching adds . This is a known fault that needs fixing so we can all resume a normal service that we pay enough for. This is only happening on paramount+